{"id":20939,"date":"2022-05-27T10:57:46","date_gmt":"2022-05-26T22:57:46","guid":{"rendered":"https:\/\/flarefires.com\/warranty\/"},"modified":"2024-08-06T08:46:54","modified_gmt":"2024-08-05T20:46:54","slug":"flare-warranty","status":"publish","type":"page","link":"https:\/\/flarefires.com\/en_au\/flare-warranty\/","title":{"rendered":"Warranty"},"content":{"rendered":"
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Flare Outdoor Fireplace Warranty<\/h1>\n<\/div><\/div>
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5 Year Structural Warranty<\/h3>\n<\/div><\/div>

Continental United States and Australia<\/h4>\n<\/div><\/div>

Last Updated: August 2024<\/p>\n<\/div><\/div>

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Every Flare Outdoor Fireplace comes with a 5-Year Structural Warranty. This warranty covers significant structural cracking of masonry components. Hairline cracks due to temperature changes are normal and are not covered under this warranty. If Flare Outdoor Fireplaces (Flare) determines the presence of structural cracks, Flare will, at its own cost, undertake remedial work to repair and re-skim the fireplace.<\/p>\n

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  1. Warranty Exclusions<\/strong>\n
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    1. Hairline Cracking and Re-Cracking:<\/strong> Hairline cracking is normal and not covered under this warranty. Repaired structural cracks may form hairline cracks, which are also excluded from coverage<\/li>\n
    2. Component Replacement:<\/strong> Flare will not replace any fireplace components under any circumstances<\/li>\n
    3. Third-Party Assessment:<\/strong> Flare will independently determine if a crack is structural. No third-party assessments or directions will be accepted<\/li>\n
    4. Building Works:<\/strong> Any building work required for remedial action is the responsibility of the customer. Flare is not responsible for costs associated with such work<\/li>\n
    5. Improper Installation:<\/strong> This warranty is valid only if the fireplace is installed according to Flare\u2019s Installation Instructions<\/a> and Manufacturing Specifications (see below)<\/li>\n
    6. Concrete Shocking:<\/strong> Damage caused by concrete shocking, which occurs when the fireplace is rapidly heated, is excluded. Flare recommends caution during winter use to prevent concrete shocking<\/li>\n
    7. Staining:<\/strong> Lime and rust staining due to cracking is normal and expected<\/li>\n
    8. Firebrick Replacement:<\/strong> Firebricks are replaced at the customer\u2019s expense<\/li>\n
    9. Chipping:<\/strong> Flare ensures its fireplaces leave the factory chip-free. Any chipping during transit is the transport company\u2019s responsibility. Chipping during installation is the installer\u2019s responsibility, and post-installation chipping is the owner\u2019s responsibility<\/li>\n
    10. Finish:<\/strong> All Flare Outdoor Fireplaces are supplied as raw concrete fire units, called \u201cNatural Precast.\u201d Flare does not accept liability for natural concrete imperfections, including air bubble holes, imperfect edges, color variations, lime streaking, or non-flat surfaces<\/li>\n
    11. Plaster or Veneer:<\/strong> Flare accepts no liability for any plaster or veneer applied after installation<\/li>\n
    12. Tipping, Leaning, or Movement:<\/strong> Flare does not warrant its fireplaces against tipping, leaning, or movement, as it does not lay foundations. It is the client\u2019s responsibility to ensure proper foundation installation, as specified in Flare\u2019s Manufacturing Specifications:
      \n      Deluxe Manufacturing Specifications<\/a>
      \n      Premier Manufacturing Specifications<\/a>
      \n      Prestige Manufacturing Specifications<\/a>
      \n      Senator Manufacturing Specifications<\/a>
      \n      Executive Manufacturing Specifications<\/a>
      \n      Elite Manufacturing Specifications<\/a><\/li>\n
    13. Heavy Cladding:<\/strong> Schist or brick cladding may exceed foundation requirements. Clients should seek engineering advice for custom footings in these cases<\/li>\n<\/ol>\n<\/li>\n
    14. Accessories Warranty<\/strong>\n
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      1. Stainless Steel Accessories:<\/strong> 2-year full replacement warranty for failure to perform<\/li>\n<\/ol>\n<\/li>\n
      2. Additional Terms<\/strong>\n
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        1. Region:<\/strong> This warranty is limited to the continental United States, Canada, and Australia<\/li>\n
        2. Effective Date:<\/strong> This warranty takes effect from the installation date, as recorded on the Register Your Fire page<\/a> of our website, Flare\u2019s sales, purchase, and delivery documents, or documents from Flare-approved Resellers<\/li>\n
        3. Supersedes Previous Warranties:<\/strong> This warranty replaces all earlier versions<\/li>\n
        4. Non-Transferable:<\/strong> This warranty is provided to the original owner and is non-transferable<\/li>\n
        5. Curing Instructions:<\/strong> Warranty applies only if the curing instructions<\/a> were followed by the initial users<\/li>\n
        6. Martello Outdoor Fireplace:<\/strong> This warranty does not apply to the Martello Outdoor Fireplace. Please refer to the separate warranty for the Martello here<\/a><\/li>\n<\/ol>\n<\/li>\n<\/ol>\n

          For any questions, we are just a phone call away, contact us here.<\/a><\/p>\n<\/div><\/div><\/div><\/div><\/div>

          <\/div><\/div><\/div><\/div><\/div><\/section>\n","protected":false},"excerpt":{"rendered":"Flare Outdoor Fireplace Warranty 5 Year Structural Warranty Continental United States and Australia Last Updated: August 2024 Every Flare Outdoor Fireplace comes with a 5-Year Structural Warranty. This warranty covers significant structural cracking of masonry components. Hairline cracks due to temperature changes are normal and are not covered under this warranty. If Flare Outdoor Fireplaces...","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":35,"comment_status":"closed","ping_status":"closed","template":"","meta":{"inline_featured_image":false,"footnotes":""},"class_list":["post-20939","page","type-page","status-publish","hentry"],"yoast_head":"\nFlare Fires Warranty - Flare Outdoor Fires<\/title>\n<meta name=\"description\" content=\"This is the warranty for your flare outdoor fireplace. 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