5 Year Structural Warranty

Continental United States and Australia

Last Updated: August 2024

Every Flare Outdoor Fireplace comes with a 5-Year Structural Warranty. This warranty covers significant structural cracking of masonry components. Hairline cracks due to temperature changes are normal and are not covered under this warranty. If Flare Outdoor Fireplaces (Flare) determines the presence of structural cracks, Flare will, at its own cost, undertake remedial work to repair and re-skim the fireplace.

1. Warranty Exclusions
   1. Hairline Cracking and Re-Cracking: Hairline cracking is normal and not covered under this warranty. Repaired structural cracks may form hairline cracks, which are also excluded from coverage
   2. Component Replacement: Flare will not replace any fireplace components under any circumstances
   3. Third-Party Assessment: Flare will independently determine if a crack is structural. No third-party assessments or directions will be accepted
   4. Building Works: Any building work required for remedial action is the responsibility of the customer. Flare is not responsible for costs associated with such work
   5. Improper Installation: This warranty is valid only if the fireplace is installed according to Flare’s Installation Instructions and Manufacturing Specifications (see below)
   6. Concrete Shocking: Damage caused by concrete shocking, which occurs when the fireplace is rapidly heated, is excluded. Flare recommends caution during winter use to prevent concrete shocking
   7. Staining: Lime and rust staining due to cracking is normal and expected
   8. Firebrick Replacement: Firebricks are replaced at the customer’s expense
   9. Chipping: Flare ensures its fireplaces leave the factory chip-free. Any chipping during transit is the transport company’s responsibility. Chipping during installation is the installer’s responsibility, and post-installation chipping is the owner’s responsibility
   10. Finish: All Flare Outdoor Fireplaces are supplied as raw concrete fire units, called “Natural Precast.” Flare does not accept liability for natural concrete imperfections, including air bubble holes, imperfect edges, color variations, lime streaking, or non-flat surfaces
   11. Plaster or Veneer: Flare accepts no liability for any plaster or veneer applied after installation
   12. Tipping, Leaning, or Movement: Flare does not warrant its fireplaces against tipping, leaning, or movement, as it does not lay foundations. It is the client’s responsibility to ensure proper foundation installation, as specified in Flare’s Manufacturing Specifications:
       Deluxe Manufacturing Specifications
       Premier Manufacturing Specifications
       Prestige Manufacturing Specifications
       Senator Manufacturing Specifications
       Executive Manufacturing Specifications
       Elite Manufacturing Specifications
   13. Heavy Cladding: Schist or brick cladding may exceed foundation requirements. Clients should seek engineering advice for custom footings in these cases
2. Accessories Warranty
   1. Stainless Steel Accessories: 2-year full replacement warranty for failure to perform
3. Additional Terms
   1. Region: This warranty is limited to the continental United States, Canada, and Australia
   2. Effective Date: This warranty takes effect from the installation date, as recorded on the Register Your Fire page of our website, Flare’s sales, purchase, and delivery documents, or documents from Flare-approved Resellers
   3. Supersedes Previous Warranties: This warranty replaces all earlier versions
   4. Non-Transferable: This warranty is provided to the original owner and is non-transferable
   5. Curing Instructions: Warranty applies only if the curing instructions were followed by the initial users
   6. Martello Outdoor Fireplace: This warranty does not apply to the Martello Outdoor Fireplace. Please refer to the separate warranty for the Martello here

For any questions, we are just a phone call away, contact us here.