FAQs

FREQUENTLY ASKED QUESTIONS

The below list of questions are our most common. Our comprehensive guide to outdoor fireplaces answers more FAQs also. If the can’t find the answer to your question, please contact us.

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Outdoor Fireplace Pricing & Payment Options

Q: “Where in the world are Flare Fires available?”
Q: “What do I need to know before I use my new fire?”
Q: “How much do your outdoor fires cost?“
Q: “What does the installation of my outdoor fireplace cost?“
Q: “How do I pay for my Flare Outdoor Fireplace?“
Q: “Can I pay by instalments?“
Q: “What payment methods do you accept?“
Q: “Do you require a deposit for my outdoor fireplace?”
Q: “Are there any terms & conditions I need to know?”

Q: “Where in the world are Flare Fires available?”

Our Innovative modular design makes for a quick and cost effective creation of an outdoor fireplace wherever you live.

Our fires are freight free right across New Zealand, your freight can be arranged for a moderate fee into Victoria Australia and Toronto Canada. If you live outside these regions and would like to find out about getting a Flare at your place, contact us here.

We’ve been in business for nearly twenty years, see our story here.

Q: “How much do your outdoor fires cost?“

We have a range of different models and pricing for different countries, in NZ our prices range from $6,500 to $8,200, plus options and install. In Canada and Australia the prices are slightly higher to allow for international freight, but we do really well at keeping those costs low.

No matter where you live globally, having this incredible NZ product is still very cost effective.

To check out the prices in your country, just change the country option and navigate to the pricing page.

Q: “What does the installation of my outdoor fireplace cost?“

You can install yourself, keeping costs to a minimum. Otherwise we can do this for you. Install cost does depend on where you are located and the difficulty of the install. If access is not a problem, and you have a prepared surface (see below), then installation should be in the $1,000 – $2,000 range. Sometimes it can be less, sometimes more. You can contact us to find out what it would cost you.

Q: “How do I pay for my Flare Outdoor Fireplace?“

We ask for a $500 deposit, to secure your production spot. 50% is then paid on delivery or after 6 weeks, whichever comes first. Final payment is made on delivery.

Q: “Can I pay by instalments?“

Yes, you can pay over 3 months. This requires prior approval, conditions apply.

Q: “What payment methods do you accept?“

We accept Direct Credit, Cheque, Cash or Bank Cheque.

Q: “Do you require a deposit for my outdoor fireplace?”

We require a $500 deposit (in your currency) to confirm your order, 50% on completion of manufacture and final payment on receipt of your fireplace. Payment methods accepted include bank deposit / direct credit, cheque, cash or bank cheque. If you wish to make a Payment arrangement with instalments over 3 months this can be arranged with prior approval. Credit Card accepted with a 3% surcharge.

Outdoor Fireplace Installation

Q: “What does the installation of my outdoor fireplace cost?“
Q: “Can I install my own Flare Fireplace?“
Q: “How heavy are Flare’s Outdoor Fireplaces?“
Q: “What kind of prepared surface is needed for an outdoor fireplace?“
Q: “What are the dimensions of Flare Outdoor Fireplaces?“
Q: “Will I need to get permission from the council for installing an outdoor fireplace?“
Q: “Whom obtains consent if I need it?“
Q: “Who do I get to install my Flare Outdoor Fireplace?“
Q: “Do you deliver and install?”
Q: “Is the outdoor fireplace covered by insurance in transit?“
Q: “Will the weight of the outdoor fireplace and truck damage my driveway?“
Q: “Can this outdoor fireplace be put on a wooden deck?“
Q: “Can outdoor fireplaces be craned over a house into difficult to reach locations?“
Q: “Do you have an installation plan I can look at?”
Q: “How long will my fire take to install?”
Q: “When can I expect my order?“
Q: “Do you offer a warranty?”
Q: “What do I need to know about finishes and cures before I use my new fire?”

Q: “What does the installation of my outdoor fireplace cost?“

You can install yourself, keeping costs to a minimum. Otherwise we can do this for you. Install cost does depend on where you are located and the difficulty of the install. If access is not a problem, and you have a prepared surface (see below), then installation should be in the $1,000 – $2,000 range. Sometimes it can be less, sometimes more. You can contact us to find out what it would cost you.

Q: “Can I install my own Flare Fireplace?“

Many people choose to install their Flare Outdoor Fireplace. All you need is someone who is practical enough to follow the installation instructions on our installation page.

You can use a hiab, forklift, gantry, digger or tractor to install your fire, as long as the equipment used is able to lift 1,300kg, (the weight of the heaviest component).

Q: “How heavy are Flare’s Outdoor Fireplaces?“

The firebox is the heaviest component of the fireplace, weighing in at around 1300kg. The chimney is around 700kg and the woodboxes 950kg.

Q: “What kind of prepared surface is needed for an outdoor fireplace?“

This can vary depending on your circumstances and fire model. A concrete pad is fine, we recommend the pad meets our manufacturer’s specs, some models can be installed onto good ground. You can request the manufacturer’s specs for the footing from us.

Q: “What are the dimensions of Flare Outdoor Fireplaces?“

The Flare Fire is modular with the fire box and wood boxes each being 1360W X 720D. A Standard and Deluxe is 1360 wide. A Premier is 2720 wide, an Executive or Senator is 4080 wide.

Q: “Will I need to get permission from the council for installing an outdoor fireplace?“

It depends where you are located. There are times when a building consent is needed, and/or sometimes a resource consent. It is best to check with your local council. Tell them you are building an ‘outdoor concrete barbie’. Some councils require a permit for outdoor fireplaces. If this applies, you will require our producer statement (PS1). This is available by contacting us.

Q: “Whom obtains consent if I need it?“

Either yourself or your installer will need to obtain consents.

Q: “Who do I get to install my Flare Outdoor Fireplace?“

People often DIY install, however installers can also be landscapers, builders, stone-masons and so on. Contact us for installers in your area.

Q: “Do you deliver and install?”

Yes we can install in many areas. Please contact us to check our availability.

Flare Fires can be delivered pretty much anywhere in New Zealand, Australia and Canada, to any site with a forklift to unload. From here the customer can organise pick up and installation either using an installer or DIY approach. We are available any time on any day to advise on the installation and setup your fireplace.

If any special equipment is required for your particular site, we can advise and point you in the right direction as there are many installation options apart from truck or Hiab. In some cases by digger or crane is the best way to get your outdoor fire in place.

Delivery is typically six to eight weeks from confirmation of your order, (dependant on season) Installation is usually a couple of hours including getting your fire in place, assembling and finishing touches.

Q: “Is the outdoor fireplace covered by insurance in transit?“

Yes, your fireplace is covered by Insurance while in transit.

Q: “Will the weight of the outdoor fireplace and truck damage my driveway?“

This is a possibility. We suggest the company dropping the fireplace to complete a site inspection prior. Care should be taken.

Q: “Can this outdoor fireplace be put on a wooden deck?“

Some people have done this. Either the deck will need strengthening in the fireplace location or a concrete base built up to the fireplace position. Installing onto a wood deck does not meet our current PS1 requirements, so engaging an engineer would be advised.

Q: “Can outdoor fireplaces be craned over a house into difficult to reach locations?“

Yes this is a very common occurrence. Because of the modular design the maximum weight of any one piece is 1,100kg, so an average crane or large Hiab can lift the modules 20-40 metres into your property. Your next question will be but isn’t that really expensive? Cranes vary in price from $150 – $300+ per hour but installation should take 3 hours (maximum) depending on the fireplace model. So at the end of the day it is often the most cost effective and simplest way to go.

Q: “How long will my fire take to install?”

Flare Outdoor Fireplaces (apart from the Martello Steel Tower) are constructed using a modular masonry system for ease of installation. Modules are cast at our premises in Tauranga, New Zealand, then palletised for shipping nationwide, Australia, Canada and beyond.

Watch our installation video

Q: “When can I expect my order?“

Currently the lead time is approximately 12 weeks. Give us a call or send us an email and we will give you a quote, including installation if needed. Once you are ready to go ahead, you then pay a $500 deposit to get your order into the production queue.

Our lead time is unusually long at the moment, if a shorter delivery time is needed, contact us and we will see what we can do.

Outdoor Fireplace Heat & Performance

Q: “How much heat do Flare Outdoor Fireplaces create?“
Q: “Will the steel firebox rust?“
Q: “Are Flare Outdoor Fireplaces safe for children?“
Q: “Should I opt for a wood or gas-fuelled outdoor fireplace?“
Q: “Can you cook pizzas on the Flare Outdoor Fireplace?“

Q: “How much heat do Flare Outdoor Fireplaces create?“

Solid masonry construction provides huge residual heat distribution, holding and distributing the heat and as the fire is built directly on top of the firebricks – this provides a solid, warming fire that burns slowly.

Q: “Will the steel firebox rust?“

There is no steel firebox to rust and stain your deck, no need to put unsightly covers over the firebox to stop it from rusting while not in use.

Q: “Are Flare Outdoor Fireplaces safe for children?“

Flare Outdoor Fireplaces have their fireboxes set at a height that is safe for children. The front of the firebox has a stainless steel shield to protect against log roll out, this is also double folded to reduce the risk of burns.

Q: “Should I opt for a wood or gas-fuelled outdoor fireplace?“

Wood has a lot more ambiance and a wider variety of uses. Gas is good if the area is small or enclosed or if fire restrictions are in place.

Q: “Can you cook pizzas on the Flare Outdoor Fireplace?“

Yes, using a pizza stone on either the swinging cooking frame or the cooking hood over our standard cooking frame.

Outdoor Rooms & Roof Penetration

Q: “Can I install my fire in an outdoor room?“
Q: “How can the chimney penetrate the roof?“
Q: “How do I extend the height of my chimney?“
Q: “What size fireplace is suitable for my outdoor area?“

Q: “Can I install my fire in an outdoor room?“

Flare Outdoor Fires are often installed into an outdoor room, the solid masonry chimney can penetrate the roof with the appropriate flashing.

Q: “How can the chimney penetrate the roof?“

We have had our fires laboratory tested to the stringent NZ building code. From this we specify a 50mm air-gap around the chimney, to any combustable material.

This means an air-gap is needed as the chimney penetrates the ceiling of your outdoor roof. Then the non combustable roofing material can be chased into the chimney to keep rain and snow out of the outdoor room. To achieve this, a shallow cut can be made into the chimney which the flashing can be pushed into then sealed with silicone.

Q: “How do I extend the height of my chimney?“

Our masonry outdoor fires are modular, meaning, among other things, that the chimney section is a module, and additional chimney sections can be added to achieve the height needed.

Our standard manufactures specifications for the footings allow for two chimney sections, however additional chimneys can be added. If more then two chimney’s are needed and you are looking for a council approved installation, a custom specification will be needed from our engineers. If council approval is not needed, we can confirm that many Flare fires are installed with more then two chimney’s.

Q: “What size fireplace is suitable for my outdoor area?“

Because our fires are modular you can choose a model to suit your space. All the models put out the same heat, so it’s really a matter of the foot print you want the fire to take up in your space.

Outdoor Fireplace Options For Finishes

Q: “How are Flare Outdoor Fireplaces finished?“
Q: “Can I paint my Flare Outdoor Fireplace?“
Q: “Can I plaster my Flare Outdoor Fireplace?“
Q: “Can I stone or schist my Flare Outdoor Fireplace?

Q: “How are Flare Outdoor Fireplaces finished?“

Flare Outdoor Fireplaces come in a natural concrete look. They are lightly skimmed with a finishing compound to give them a consistent look that people tend to love.

Q: “Can I paint my Flare Outdoor Fireplace?“

Flare Outdoor Fireplaces can be painted. This is best done following the application of a plaster. If no plaster is applied, the paint can blister and crack.

Q: “Can I plaster my Flare Outdoor Fireplace?“

You certainly can, we recommend a mesh placed plaster system which will have better longevity.

Q: “Can I stone or schist my Flare Outdoor Fireplace?

Covering your Flare Outdoor Fireplace is a great way to create a quality finish to suit your surrounds. This is easily done by contacting a stone mason.

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