FAQs

We are based in Ontario Canada, a few hours north of Toronto. We manufacture Flare Fires outdoor fireplaces under licence to the Flare team in New Zealand.

If you’re in Canada, we can get a Flare outdoor fireplace to you from our Ontario base of operations. Just contact us with your information and we’ll get right back to you.

Our innovative modular design makes for a quick and cost effective creation of an outdoor fireplace wherever you live.

Our fires are freight free right across New Zealand, your freight can be arranged for a moderate fee into Victoria Australia and Toronto Canada. If you live outside these regions and would like to find out about getting a Flare at your place, contact us here.

We’ve been in business for nearly twenty years, see our story here.

All the pricing for Canada is on this website, find the pricing tab and have a look, download the brochure or simply give us a call to have a chat. We operate right across Canada, and can confirm costs for delivery and install once we know where you live.

We have a range of different models and pricing for different countries, in Canada our prices range from $7,500 to $10,600, plus options and install.

No matter where you live globally, having this incredible kiwi product is still very cost effective.

To check out the prices in your country, just change the country option and navigate to the pricing page.

You can install yourself, keeping costs to a minimum. Otherwise we can do this for you. Install cost does depend on where you are located and the difficulty of the install. If access is not a problem, and you have a prepared surface (see below), then installation should be in the $1,000 – $2,000 range. Sometimes it can be less, sometimes more. You can contact us to find out what it would cost you.

We ask for a $500 deposit, to secure your production spot. 50% is then paid on delivery or after 6 weeks, whichever comes first. Final payment is made on delivery.

Yes, you can pay for your outdoor fireplace over 3 months. This requires prior approval, conditions apply.

We accept Direct Credit, Cheque, Cash or Bank Cheque as payment methods for your outdoor fireplace.

We require a $500 deposit (in your currency) to confirm your order, 50% on completion of manufacture and final payment on receipt of your outdoor fireplace. Payment methods accepted include bank deposit / direct credit, cheque, cash or bank cheque. If you wish to make a Payment arrangement with instalments over 3 months this can be arranged with prior approval. Credit Card accepted with a 3% surcharge.

Yes! View our Terms of Trade

You can install yourself, keeping costs to a minimum. Otherwise we can do this for you. Install cost does depend on where you are located and the difficulty of the install. If access is not a problem, and you have a prepared surface (see below), then installation should be in the $1,000 – $2,000 range. Sometimes it can be less, sometimes more. You can contact us to find out what it would cost you.

Many people choose to install their Flare outdoor fireplace. All you need is someone who is practical enough to follow the installation instructions on our installation page.

You can use a hiab, forklift, gantry, digger or tractor to install your outdoor fireplace, as long as the equipment used is able to lift 1,300kg, (the weight of the heaviest component).

The firebox is the heaviest component of the outdoor fireplace, weighing in at around 1300kg. The chimney is around 700kg and the woodboxes 950kg.

This can vary depending on your circumstances and outdoor fireplace model. A concrete pad is fine, we recommend the pad meets our manufacturer’s specs, some models can be installed onto good ground. You can request the manufacturer’s specs for the footing from us.

The Flare Fire is modular with the fire box and wood boxes each being 1360W X 720D. A Standard and Deluxe is 1360 wide. A Premier is 2720 wide, an Executive or Senator is 4080 wide.

It depends where you are located, so it is best to check with your local council. Remember, Flare Fires outdoor fireplaces have been designed to withstand the harsh kiwi environments with winds and earthquakes. If you have any further questions, please contact our team for more information.

Either yourself or your installer will need to obtain consents.

People often DIY install, however installers can also be landscapers, builders, stone-masons and so on. Contact us for installers in your area.

Yes we can install in many areas. Please contact us to check our availability.

Flare Fires can be delivered pretty much anywhere in Canada, to any site with a forklift to unload. From here the customer can organise pick up and installation either using an installer or DIY approach. We are available any time on any day to advise on the installation and setup your outdoor fireplace.

If any special equipment is required for your particular site, we can advise and point you in the right direction as there are many installation options apart from truck or Hiab. In some cases by digger or crane is the best way to get your outdoor fireplace in place.

Delivery is typically six to eight weeks from confirmation of your order, (dependant on season). Installation is usually a couple of hours including getting your outdoor fireplace in place, assembling and finishing touches.

Yes, your outdoor fireplace is covered by Insurance while in transit.

This is a possibility. We suggest the company dropping the outdoor fireplace to complete a site inspection prior. Care should be taken.

Some people have done this. Either the deck will need strengthening in the outdoor fireplace location or a concrete base built up to the outdoor fireplace position. Our outdoor fireplaces are fairly heavy, so engaging an engineer would be advised.

Yes this is a very common occurrence. Because of the modular design the maximum weight of any one piece is 1,100kg, so an average crane or large Hiab can lift the modules 20-40 metres into your property. Your next question will be but isn’t that really expensive? Cranes vary in price from $150 – $300+ per hour but installation should take 3 hours (maximum) depending on the outdoor fireplace model. So at the end of the day it is often the most cost effective and simplest way to go.

YES! Download the firebrick installation plan here (1.22MB .pdf) 

Flare outdoor fireplaces (apart from the Martello Steel Tower) are constructed using a modular masonry system for ease of installation. Installation typically takes 2 – 3 hours depending on the outdoor fireplace model. 

Watch our installation videos

Currently the lead time is approximately 8 – 12 weeks. Give us a call or send us an email and we will give you a quote, including installation if needed. Once you are ready to go ahead, you then pay a $500 deposit to get your order into the production queue.

Our lead time is unusually long at the moment, if a shorter delivery time is needed, contact us and we will see what we can do.

Yes! See our masonry fire warranty here.

Check out our Curing Your Fireplace page on our website. 

Solid masonry construction provides huge residual heat distribution, holding and distributing the heat and as the outdoor fireplace is built directly on top of the firebricks – this provides a solid, warming fire that burns slowly.

There is no steel firebox to rust and stain your deck, no need to put unsightly covers over the firebox to stop it from rusting while not in use.

Flare outdoor fireplaces have their fireboxes set at a height that is safe for children. The front of the firebox has a stainless steel shield to protect against log roll out, this is also double folded to reduce the risk of burns.

Wood has a lot more ambiance and a wider variety of uses. Gas is good if the area is small or enclosed or if fire restrictions are in place.

Yes, using a pizza stone on either the swinging cooking frame or the cooking hood over our standard cooking frame.

Flare Fires are often installed into an outdoor room, the solid masonry chimney can penetrate the roof with the appropriate flashing.

We have had our outdoor fireplaces laboratory tested to the stringent NZ building code. From this we specify a 50mm air-gap around the chimney, to any combustable material.

This means an air-gap is needed as the chimney penetrates the ceiling of your outdoor roof. Then the non combustable roofing material can be chased into the chimney to keep rain and snow out of the outdoor room. To achieve this, a shallow cut can be made into the chimney which the flashing can be pushed into then sealed with silicone.

Our masonry outdoor fireplaces are modular, meaning, among other things, that the chimney section is a module, and additional chimney sections can be added to achieve the height needed.

Our standard manufactures specifications for the footings allow for two chimney sections, however additional chimneys can be added. If more then two chimney’s are needed and you are looking for a council approved installation, a custom specification will be needed from our engineers. If council approval is not needed, we can confirm that many Flare Fires are installed with more than two chimney’s.

Because our outdoor fireplaces are modular you can choose a model to suit your space. All the models put out the same heat, so it’s really a matter of the foot print you want the outdoor fireplace to take up in your space.

Flare outdoor fireplaces come in a natural concrete look. They are lightly skimmed on the front and the sides with a finishing compound to give them a consistent look that people tend to love.

Flare outdoor fireplaces can be painted. This is best done following the application of a plaster. If no plaster is applied, the paint can blister and crack.

You certainly can, we recommend a mesh placed plaster system which will have better longevity.

Covering your Flare outdoor fireplace is a great way to create a quality finish to suit your surrounds. This is easily done by contacting a stone mason.